This Privacy Policy explains what personal information 39jl collects from Filipino players, how it is used and stored, who it may be shared with, and what rights you have over your own data. Reading this page before you register helps you make an informed decision about using the platform.
Clear, straightforward details on every category of data we process — and the reason it is needed.
When you create a 39jl account, we collect your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years as mandated under Philippine gaming regulations, and to keep your account secure. Your registration details are also used to send you account confirmations, security alerts, and important platform notices. We do not collect more personal information than is genuinely necessary to open and maintain your account. All registration data is stored with encryption and is never sold to third parties.
We record information about how you interact with the platform, including the pages you visit, the games and sports events you engage with, bet history, lottery entries, and session timestamps. This data helps us monitor for unusual activity that may indicate fraud or unauthorised account access, and allows us to improve the platform experience over time. Usage data is also used to personalise content recommendations and to display voucher offers that are relevant to your activity. We collect device type, browser version, and approximate location at the time of login to support these security functions. This data is stored for the minimum period necessary and is reviewed periodically for deletion in line with our retention schedule.
To process deposits and withdrawals, we collect transaction reference numbers, payment method types, and the amounts involved. We do not store full card numbers or complete bank account details on our servers — sensitive payment credentials are handled by our regulated payment processing partners who operate under their own security and compliance standards. Transaction records are retained as required by Philippine financial regulations and anti-money laundering obligations. These records may be reviewed by our compliance team if a suspicious transaction is flagged, or if we receive a lawful request from a regulatory authority. You can view your own transaction history at any time through your account dashboard.
When you contact our support team or submit a query through the platform, we retain a record of that communication, including the content of messages and any files or screenshots shared. These records help us resolve your issue accurately and allow us to identify if the same problem recurs for other players. Communication logs are also used for staff training and quality assurance purposes. We may send you service-related emails about your account, security changes, or updates to our terms and policies — these communications are necessary and cannot be opted out of while your account remains active. Promotional messages are sent separately and are subject to your notification preferences, which you can update at any time in your account settings.
Your personal data is used internally by 39jl for account management, fraud prevention, regulatory compliance, platform improvement, and customer support. We do not sell your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — these include payment processors, identity verification partners, and technical hosting providers — but only to the extent necessary for those services and only under contractual obligations that require them to protect your data. We may also disclose personal information where required by Philippine law, a court order, or a request from a relevant regulatory authority such as PAGCOR. In all other circumstances, your data remains within the 39jl platform environment.
We retain your personal data for as long as your account is active and for a minimum period thereafter as required by applicable law and our regulatory obligations. When data is no longer required, it is deleted or anonymised in a secure manner. We apply industry-standard technical safeguards including encryption at rest and in transit, access controls, and regular security reviews to protect your information against unauthorised access or loss. As a data subject under Philippine law, you have the right to request access to the personal data we hold about you, to request corrections where information is inaccurate, and to raise a concern about how your data has been handled. To exercise any of these rights, you may contact our support team through the platform — your request will be acknowledged and acted upon in line with applicable legal timelines. For further questions about data practices, the FAQ page includes additional guidance, and our full Terms and Conditions describe the broader framework governing your use of 39jl.
Now that you understand how 39jl handles your data, you can register your free account and enjoy sports betting, lottery draws, and casino-style games on mobile — knowing your information is secure and your rights are respected every step of the way.